Discover Card Uses Mobile for Better Service

Discover® Card today announced the launch of a mobile solution for its cardmembers, Discover.com Mobile. This mobile version of the Discover Card Web site will allow cardmembers to manage their credit card account directly from their mobile phone’s browser.The new mobile Web site offers a simplified version of the Discover.com account summary interface and includes the following functionality:

  • Make a payment

  • View recent transactions

  • View recent and pending payments

  • View rewards activity

  • Enroll in the 5% Cashback Bonus® program

While there are a few banks out there that offer mobile services, such as Chase (SMS only) and services like Paypal, for the most part this major function of that people need access to in their everyday lives and consistently report having a desire to do via mobile in surveys, is sadly underserved. Discover is making some great headway ion this space and clearly has a solid understanding of the market and its customer base.

“At Discover, we know that busy consumers are constantly looking for more convenient ways to stay in control of their finances,” said Sarah Alter, vice president of e-business and new markets at Discover Financial Services. “Discover.com Mobile provides a new service channel that allows cardmembers to have access to their account information right at their fingertips. Whether by telephone, Internet or now mobile phone, Discover Card is committed to providing cardmembers with the services they need at the time, place and method they choose.”

As more and more companies turn to using the booming mobile web channel to provide serives to thier cusometers, streamlined and mobile optimized products like this will continue to grow rapidly in importance use and payoff.